EDI/Customer Service
EDI/Customer Service, Pharma Company, Bridgewater, 72k plus bonus, HYBRID MODEL2 DAYS ON SITEUS CITIZEN OR GREEN CARD ONLYMUST BE ABLE TO START ASAPNO C2C, NO CORP TO CORP Process customer orders that come in via EDI and email Interaction with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Generate and submit pick lists for distribution center fulfillment Invoicing based on shipment notifications from the warehouse Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Manage key customer relationships Responsible for new customer setup in ERP and EDI Systems Interact with third party technical support team for EDI troubleshooting Provide excellent customer service by resolving issues related to ordering and shipping in a timely manner Provide support to the Sales team by processing sample and promotional literature orders Check to ensure that appropriate changes were made to resolve customers' problems.
inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Must be fluent in English (speaking, writing, and translating skills for both languages) 3
years Customer Service experience in Over the Counter Consumer Healthcare, Vitamins / Supplements or Fast Moving Consumer Goods Industries Requires a high school diploma or equivalent.
Bachelor's or Associate's degree is preferred Courteous and professional both in person and over the phone Commitment to providing effective customer support Professionalism and a strong sense of responsibility High attention to detail and a commitment to accuracy Excellent communication and interpersonal skills Quick learner and highly adaptable to changes Recommended Skills Attention To Detail Billing Communication Consumer Packaged Goods Curiosity Customer Relationship Management Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Generate and submit pick lists for distribution center fulfillment Invoicing based on shipment notifications from the warehouse Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Manage key customer relationships Responsible for new customer setup in ERP and EDI Systems Interact with third party technical support team for EDI troubleshooting Provide excellent customer service by resolving issues related to ordering and shipping in a timely manner Provide support to the Sales team by processing sample and promotional literature orders Check to ensure that appropriate changes were made to resolve customers' problems.
inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Must be fluent in English (speaking, writing, and translating skills for both languages) 3
years Customer Service experience in Over the Counter Consumer Healthcare, Vitamins / Supplements or Fast Moving Consumer Goods Industries Requires a high school diploma or equivalent.
Bachelor's or Associate's degree is preferred Courteous and professional both in person and over the phone Commitment to providing effective customer support Professionalism and a strong sense of responsibility High attention to detail and a commitment to accuracy Excellent communication and interpersonal skills Quick learner and highly adaptable to changes Recommended Skills Attention To Detail Billing Communication Consumer Packaged Goods Curiosity Customer Relationship Management Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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