Application Specialist Job

Company Name:
Salary period: Annual
Application Specialist III needed for a contract opportunity with Yoh's client located in Bridgewater, NJ.
What You'll Be Doing:
- eBuy Application Support Specialist Level 3
- eBuy is a eProcurement SaaS solution based on COUPA software. It is connected to Client's Back End SAP system via TIBCO integration
- The position is to support the North American user community
- Providing capacity planning, monitoring, and maintenance of designated system(s)
- Identifying trends or problems
- Understanding, in depth, the business processes supported by the system
- To maintain production environments relating to online services. This will include development, stage and production systems.
- To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience, and performance
- To ensure continuity of the business processes supported by one or many applications/services
- Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
- To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises industry standard components. This includes applications, web server components and databases.
- To ensure application and service processes and outputs are error free and complete.
- Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
- Ensuring appropriate contingency procedures are in place for applications and that they are regularly tested.
- Managing change control implications for designated systems
- Contributing to process development and best practice.
- Looking at new ways to improve resilience, performance levels and supportability
- To ensure that applications and related services are documented and kept current.
- Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
- To keep abreast of technical developments of operational importance to the company and to participate in developing or setting standards as directed.
- To establish and maintain effective working relationships with all stakeholders.
- To undertake advanced administration tasks as required eg to support problem resolution.
- To support the development teams and the 24/7 group in deploying applications and solving problems.
- To participate in the on-call support to the 24/7 team.
What You Need to Bring to the Table:
- Associate's or Bachelor's degree and six to nine (6 to 9) years of experience.
- Purchasing Process Knowledge (PR, PO, Receipt)
- Knowledge on configuration of Electronic purchasing tool (preferably Coupa)
- Customer Support Knowledge/Working in a Support Center
- Customer/Service orientation
- Ability to facilitate client status meetings and explain incidents
- Ability to triage incidents and follow up with relevant team
- Ability to escalate incidents appropriately
- Knowledge on ticketing tool (preferably REMEDY)
- Experiences with file bases Master data Loads
- MS Excel knowledge
- ITIL certification preferred
- TIBCO integration knowledge preferred
- SAP MM knowledge preferred
- Experiences with reporting preferred
Get Hired, Apply Now!
Recruiter: Evan Leonard
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.
Tax Term: CON_W2
Enterprise: IT & Telecom

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